Network Anubhav: TRAI's new portal maps call, data quality and DND complaints

The Telecom Regulatory Authority of India (TRAI) launched a public platform called Network Anubhav on Wednesday, 4 November 2026. The portal, at anubhav.trai.gov.in, shows on a map how mobile and broadband networks perform at a given place, using speed and call-quality tests by consumers and TRAI's own drive tests, with filters for each operator and technology. It also gives people a web page to manage Do Not Disturb (DND) preferences and to file and track complaints against spam calls and messages. TRAI Chairman Anil Kumar Lahoti said the regulator was continuously working to curb spam and to map connectivity data.

Most people choose a mobile operator based on advertising, word of mouth or what works at home. Network Anubhav gives them something firmer: measured results for the place they care about. A user can look up a neighbourhood, a road or an office area and see how each operator has performed there in tests, both those run by other users and those run by TRAI itself through drive tests. Lahoti said a consumer could check the network experience at a particular location, or see what TRAI's drive tests found there.

The way speeds are shown also matters. The portal reports P50, which is the median, the speed that half the tests beat and half fall below. For mobile broadband it also gives P80, and for fixed broadband P90, percentile figures that show the spread of results rather than a single best reading. Taken together, they give a fuller picture of what users at that spot have actually measured than any one test could.

The second part of the platform deals with one of the most common consumer complaints in India: unwanted commercial calls and messages. Network Anubhav adds a single web interface where users can set their preferences, file a complaint about spam and follow what happens to it. For the regulator, a central record of complaints across operators also makes patterns of abuse easier to see.

TRAI has been careful about how far the data can be trusted. It said the user-generated results do not amount to a comprehensive assessment of network quality under a standard methodology. Tests by users depend on the phone, the time of day, the place and how many people happen to test; a few readings in one area can paint an unfair picture. The drive-test data, collected by TRAI under set conditions, is the more controlled part of the picture.

Peepals timeline: Before this platform, TRAI's MySpeed and MyCall apps collected consumers' speed and call-quality readings, and its Independent Drive Tests were a separate source. On Wednesday, 4 November 2026, it brought both sources together on a single map in Network Anubhav and added an online DND service. The next step, as more people use the apps, is a larger pool of readings for each location.

Short-term: Consumers can compare operators at their own location before switching or choosing a plan, and can file spam complaints online without going through their operator.

Long-term: Public maps of network quality put pressure on operators to fix weak areas, because gaps are visible to anyone. A central complaint record also gives TRAI better evidence when it acts against spam.

Who is affected: Mobile and broadband users across India, telecom operators whose performance is now shown side by side, and businesses that send commercial messages, who face closer watch on complaints.

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